Help center
Skool Bulk Downloader support
Start with the path that matches what is happening. The fastest support requests include the product, browser, extension version, exact error, and the steps already tried.
Choose what you need help with
Install or update the extensionDownload the correct build, load it in your browser, pin it, and activate with email plus OTP.Open Fix a download problemWork through playback, detection, access, provider, quality, and file-completion checks.Open Manage or cancel billingReview plan management, cancellation timing, access, and billing-help steps.Open Understand responsible useReview permission, platform-rule, copyright, and redistribution considerations.Open
Before contacting support
- Install the latest available build of Skool Bulk Downloader.
- Confirm the product appears under the email used at checkout.
- Sign in to the extension with that same email and the current OTP.
- Confirm the course opens normally in Skool before launching the bulk manager.
- Refresh the classroom and test one representative lesson before a large backup.
What to include in your message
- Product: Skool Bulk Downloader.
- Browser name and version, plus operating system.
- Extension version shown on the browser's extensions page.
- Whether the lesson uses Skool native video, Loom, Vimeo, YouTube, Wistia, or an unknown player.
- The exact error text and what happened immediately before it.
- Which troubleshooting steps you already completed.
Contact support
Email support@serp.store from the address associated with your trial or purchase. Include a receipt or order ID when the issue concerns access or billing.