Account help
Billing and cancellation
Subscription controls live in your SERP Store account. This page explains what to check before changing a plan and what information support needs when something does not look right.
Manage or cancel a subscription
- Sign in with the exact email used at checkout.
- Open the billing section of your SERP Store account.
- Select the Skool Bulk Downloader subscription.
- Review the current plan, renewal date, and available management actions.
- Confirm a cancellation only after checking when paid access will end.
- Keep the confirmation for your records.
What cancellation means
Cancelling stops future renewal according to the date and terms shown in the billing portal. It does not automatically reverse a completed digital purchase or create a refund. Any remaining access is governed by the plan details displayed when you cancel.
When billing does not look right
- Check whether you used a different email at checkout.
- Look for duplicate orders or plans before making another purchase.
- Record the charge date, amount, currency, and receipt or order ID.
- Contact support before opening a payment dispute so the team can investigate delivery or account matching.