Troubleshooting
Skool video download not working?
Most failures come from one of five places: the lesson is not playing, the wrong extension build is open, activation uses a different email, the embedded provider has not loaded, or the source is unsupported or protected.
Do these checks first
- Confirm the video plays normally in Skool with the current account.
- Open the individual lesson or post, not a broad feed or module overview.
- Reload the page, press play, and wait for visible movement.
- Close and reopen the extension after playback starts.
- Confirm you installed the latest build of Skool Bulk Downloader.
- Sign in with the same email used for the trial or purchase.
- Test one modest quality before retrying the largest option.
The current recovery screen identifies the affected lesson and provides a focused retry path while preserving successful items in the course job.
Current extension UI · synthetic course data · tap the image to inspect itMatch the symptom to the cause
| What you see | What to try |
|---|---|
| No video detected | Press play, wait for the provider to load, then reopen the extension. |
| Email has no access | Use the exact checkout email and check the product in your SERP Store account. |
| Download starts then stalls | Keep the source tab open, pause other large transfers, and retry a lower quality. |
| 403 or expired source | Reload the lesson to obtain a fresh source session, then start again. |
| Only one provider fails | Record whether it is Loom, Vimeo, YouTube, Wistia, or Skool native when contacting support. |
| No quality choices | The source may expose only one rendition or may be unsupported/protected. |
| File exists but will not seek | Let processing finish fully; retry and verify the browser did not suspend the tab. |
Know when a retry will not help
- Your account cannot play the lesson.
- The recording is still live and no replay exists.
- The player uses DRM or an unsupported protection method.
- The creator removed the source video.
- The workflow requires Safari or a mobile browser.
- The requested quality was never provided by the source.
Send a useful support request
Include the product name, browser and version, operating system, extension version, exact error text, video provider if visible, and the steps already attempted. Do not send passwords, cookies, private lesson content, or full signed media URLs.